Productivity Instead of Downtime

The problems are obvious but still tackled without a plan

In most factories, disruption handling follows a set playbook – Jidoka, Andon, you name it – and roles are clear. But take a step back and the cracks appear. Was that machine just updated? Have we seen this issue before? Is the part on the shelf – or weeks away? Without a complete, connected view, these answers stay scattered.

What’s missing? A central service management system that logs every incident, maintenance task, change and security issueand automatically kicks off the next steps. Whether it’s checking spare parts or alerting the right team, it keeps productivity moving instead of stalling.

IT already runs this way: every incident tracked, every change documented, every system in one database. It works. So why doesn’t it for OT?

OTSM: Proven IT principles, built for the shop floor

OTSM gives production teams the structure they need to run equipment with confidence. This isn’t about turning manufacturing into IT. It’s about building processes that are clear, efficient and rock-solid when the pressure’s on.

Here’s what changes:

• Disruptions go straight to the right people, with full context.
• Every asset is logged in one place: machine, controller, gateway, all of it.
• Maintenance, updates and changes follow trackable workflows across any site.
• OT data is ready for analysis and action. No delays, no detours.

In short: You get visibility, speed and control. And the results show up fast.

The OTSM effect: 11% more uptime – no new machines required

A three-site manufacturer was losing time to unexplained downtime. Root cause hunts dragged on. Logs were missing. Data was patchy. Then they rolled out OTSM – with Cybus Connectware as the central data hub and ServiceNow as the platform – and things changed fast:

• Every incident logged in a structured way.
• Recurring issues spotted, fixed and gone for good.
• Service partners working in a shared ticketing system. No more scattered emails and calls.

The result: In under six months, uptime jumped 11%. Zero new hardware. Just better processes.

What you need for OTSM success

For OTSM to work in the real world, you need three things: clean data, process expertise and an integration solution that ties it all together.

• Cybus Connectware keeps OT data secure, structured and processed locally, right on the shop floor.
• Your system integrator (whether Capgemini, NTT DATA, or another partner) brings the expertise to make it happen, from process analysis to full rollout.
• Your preferred service management platform (whether ServiceNow or another solution) runs all services and workflows, scalable, flexible and secure.

The best part? Your existing OT infrastructure stays exactly as it is. OTSM layers on top to enhance and improve what you already have.

Bottom line: More productivity means more control

Productivity doesn’t just come from new machines or automation. It thrives when processes are clear, information is at your fingertips and teams work in sync. OTSM is the key –especially for OT teams aiming higher than simply “keeping things running.”

If you suspect your production isn’t hitting its full potential, it’s time to take a closer look at OTSM. And if you want to see exactly what that could look like for your operation – Cybus can show you.