You can reach us with your request or message directly by mail. We look forward to hearing from you!
Osterstraße 124, DE-20255 Hamburg
+49 40 22 85 86 85 0
hello [at] cybus.io
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Cybus Connectware is a server solution that is easily integrated into existing IT infrastructure. The exact system requirements depend on the scope of the project and will be gladly reviewed by our Customer Success Team. Together, we will develop an operating concept that is based on your requirements, for example, with regard to the necessary fail-safety or deployment strategy. If it is necessary to build up further IT expertise for the secure operation of Connectware, you will receive support in the form of a wide range of training courses.
If systems and machines in your production are equipped with network-capable interfaces (Ethernet) and a connection can be made from a central location, then the basis for an effective data infrastructure is in place. The Customer Success Team will support you in developing the system architecture towards a mature Smart Factory.
The Manufacturing Data Platform is offered directly by Cybus. Contact us and find the right software solution for your production with our experienced employees.
Furthermore, Cybus Connectware is available through all integration and consulting partners of the company. Benefit from the integrated system solutions and professional consulting of the partner ecosystem.
Are you a customer of existing marketplaces like the ADAMOS STORE, the Siemens Industrial Edge Marketplace or the ctrlX Store of Bosch Rexroth? Here, too, you will receive the Cybus Connectware App in a user-friendly way and in the familiar environment.
No. Of course, you can obtain Cybus Connectware directly from the supplier. In addition, the Manufacturing Data Platform is also made available through selected integration and consulting partners, as well as industrial marketplaces. Learn more about the Cybus Ecosystem or contact Cybus customer service directly for individual advice.
Yes, there is usually a minimum term of 12 to 24 months, depending on the complexity of your production environment, the scope of services and the digital roadmap. For exact details, please contact our Customer Support.
Yes. Normally, your license renews automatically, so you don’t have to worry about anything. In a few exceptions, an explicit renewal with our Customer Success Team is required. This depends on your individual setup and production environment.
To cancel your Cybus Connectware license, please contact your personal account manager. If you do not have the name of your contact person at hand anymore, just contact our Customer Success Team.
If your license agreement includes an automatic renewal, your license will be extended for the contracted time. Exact details can be found in your license agreement. Furthermore, your can always consult your personal account manager.